General Terms and Conditions
This English translation is provided as a courtesy. The legally binding version is the Czech original, available here.
Issued by True Brothers Production, s.r.o., Company ID: 049 74 565, registered seat at Neklanova 112/9, Vyšehrad, 128 00 Prague 2, Czech Republic, registered in the Commercial Register kept by the Municipal Court in Prague, section C, insert 255752.
E-mail: matous@imagomundi.cz ·
Phone: +420 725 477 446
Bank account: Česká spořitelna, a.s., account no. 6700876369/0800,
IBAN CZ25 0800 0000 0067 0087 6369, BIC/SWIFT GIBACZPX
1. Definitions
Capitalised terms have the following meaning in these General Terms and Conditions (the “T&C”):
- “Contract” means the contract concluded between the Provider and the Customer for the temporary use of the Accommodation by the Customer for the purpose of staying for an agreed period, as well as for the provision of services related to the accommodation, in particular within the meaning of Section 2326 et seq. of the Czech Civil Code. The Contract is concluded in the Czech language.
- “Accommodation” means a mobile unit (glamping dome) together with the associated common areas at the Unique Glamping Domes property, all operated by the Provider at Císařská louka, cadastral area Smíchov, parcel no. 5048/15, 150 00 Prague 5, Czech Republic.
- “Provider” means True Brothers Production, s.r.o., as identified above.
- “Customer” means the person who has concluded the Contract with the Provider and has become the user of the Accommodation. Unless otherwise stipulated, the Customer also means any person who intends to conclude the Contract with the Provider, or a person using the Accommodation together with the Customer (the Provider and the Customer collectively the “Parties”).
- “Price” means the consideration payable to the Provider for the Customer’s use of the Accommodation and the associated services, as determined by these T&C and the Contract. The Price is determined and payable in Czech crowns.
- “Stay Period” means the agreed time period during which the Customer is entitled to temporarily use the Accommodation under the terms of these T&C and the Contract.
- “Online Store” means the Provider’s website at www.glampingprague.com, through which the Provider allows Customers to learn about accommodation offers and related services, as well as the contractual terms and personal-data processing terms.
- “Civil Code” means Act No. 89/2012 Coll., the Czech Civil Code, as amended.
2. Introductory provisions
2.1 These T&C serve to provide mandatory information to Customers under applicable Czech law when concluding accommodation contracts with the Provider and to record the content of such Contracts through the Online Store. Contracts concluded between the Parties on the basis of these T&C are governed primarily by the Civil Code.
2.2 These T&C form part of every Contract concluded between the Provider and the Customer through the Online Store, unless expressly agreed otherwise.
2.3 The Customer is presented with these T&C before concluding the Contract by their publication, in current and complete form, in the Online Store. At the end of the reservation flow the Customer must confirm having read and agreed with them; otherwise the reservation cannot be completed.
3. Conclusion of the contract
3.1 A proposal to conclude the Contract consists of the Customer submitting a completed reservation form (the “Reservation”) through the Online Store interface. The reservation form contains fields for the data which, together with these T&C, form the essential content of the Contract; in particular, the Customer’s personal data, email address and telephone number. The reservation form also clearly displays the chosen Accommodation, the Price, the payment method and the Stay Period.
3.2 Before submitting the Reservation, the Customer must check the accuracy of the data, correct any errors, and read these T&C as well as the personal-data processing information (a separate document). The Customer is then shown a “Reserve and pay” button. By clicking it, the Customer confirms the accuracy of the data and agrees with these T&C. The Customer is then redirected to a secure online payment gateway for cashless payment of the Price.
3.3 The Reservation is completed only upon payment of the Price through the payment gateway. The Provider considers the data given by the Customer in the Reservation to be correct and binding.
3.4 The Contract is concluded between the Parties when the Provider confirms the Reservation by sending the Customer an acceptance email containing the Reservation summary, confirmation of receipt of payment, and notice that the Provider accepts the Reservation (the “Reservation Acceptance”). The Reservation Acceptance includes these T&C in PDF format.
3.5 Mutual rights and obligations between the Parties arise at the moment of Reservation Acceptance and are defined in the Contract, these T&C and the relevant statutory provisions.
3.6 Depending on the nature of the Reservation (length of Stay, total Price, etc.) the Provider is always entitled to request additional confirmation of the Reservation (for example by telephone).
3.7 The Customer acknowledges that the Contract is concluded entirely by means of distance communication. The cost of using such means is borne in full by the Customer; the Provider does not charge any fees for them, nor does the Provider influence the rate charged by the Customer’s telecommunications provider.
3.8 If there has been an obvious technical error on the Provider’s side in stating the Price in the Online Store or during the Reservation, the Provider is not obliged to provide the accommodation at this evidently incorrect price. The Provider will inform the Customer of the error without undue delay and send an amended draft Contract by email. The Contract is then concluded upon the Customer’s confirmation of acceptance of the new draft sent to the Provider’s email address.
4. Payment terms
4.1 The Price (incl. VAT) for each Accommodation is shown in the Online Store and also appears on the reservation form. The Online Store clearly states which services and fees related to the use of the Accommodation are included in the Price.
4.2 The Price is payable upon making the Reservation. Payment is possible only cashlessly.
4.3 The Reservation takes effect only upon payment of the Price. To pay, the Customer is redirected to a secure online payment gateway operated by Global payments, s.r.o., where the Customer enters the data required for payment and orders the transfer to the Provider’s bank account.
4.4 The Customer’s obligation to pay the Price is fulfilled at the moment the Price is credited to the Provider’s bank account.
4.5 After payment is credited to the Provider’s bank account, the Customer receives a payment confirmation — a tax document — issued and sent by the Provider electronically to the Customer’s email address. The Provider declares that it is a VAT payer.
5. Stay period, cancellation
5.1 The Customer determines the Stay Period in the Reservation.
5.2 Upon Reservation Acceptance by the Provider, the Stay Period becomes binding.
5.3 The Customer is entitled to terminate the Contract at any time without a notice period, by delivering written or email notice to the Provider. This cancels the agreed Stay Period.
5.4 The Provider is entitled to charge the Customer a cancellation fee as follows:
- if the Customer cancels at least 31 days before the agreed Stay Period, the Provider refunds the full Price;
- if the Customer cancels between 30 and 7 days before the agreed Stay Period, the Provider refunds half the Price;
- if the Customer cancels 6 days or less before the agreed Stay Period, or fails to arrive within the agreed Stay Period, the Provider does not refund the Price.
5.5 Refunds under the previous article will be made by bank transfer to the Customer’s account from which the Price was paid. The refund will be paid within fifteen days from the date the Contract is terminated.
5.6 The Provider is entitled to terminate the Contract in writing without notice if the Customer materially or repeatedly breaches the obligations arising from the Contract and these T&C, where the Customer fails to remedy the breach or repeats it after the Provider’s request to do so. In such a case the Price is not refunded.
5.7 “Material breach” of the Customer’s obligations under article 5.6 means in particular:
- using the Accommodation (including its equipment and accessories) in a way that damages, soils or excessively wears it;
- handing over the Accommodation to a third party without the Provider’s consent, or exceeding the permitted number of accommodated persons;
- making alterations or changes to the Accommodation;
- conduct that disturbs, restricts or prevents other customers from using the Accommodation.
5.8 The Customer who is a consumer (i.e. concluding the Contract outside the scope of their business or independent profession) acknowledges in accordance with Section 1820(1)(l) of the Civil Code that the Contract concluded under these T&C falls under Section 1837(j) of the Civil Code, and therefore the Customer cannot withdraw from the Contract within fourteen days of its conclusion.
6. Other rights and obligations
6.1 To gain access to the Accommodation, the Customer must complete self-service check-in via the Provider’s online check-in form / system. Check-in must be completed no later than 24 hours before the start of the Stay; for reservations made on the day of arrival, immediately after the reservation.
6.2 The Customer must use the Accommodation and its equipment and accessories in a way that does not cause damage, soiling or excessive wear. The Customer returns the Accommodation at the end of the Stay Period in the same condition in which it was received. The Customer is liable to the Provider for any damage caused by the Customer or by persons using the Accommodation together with the Customer.
6.3 The Customer must promptly inform the Provider of any damage or repair needs. If the Customer fails to do so, the Customer is liable for any damage caused as a result.
6.4 The Customer must not make any alterations or changes to the Accommodation, in particular manipulating fixed parts or relocating equipment and accessories. If alterations or changes are made, the Customer is liable for the costs of restoration to the original state.
6.5 The number of accommodated persons must not exceed the maximum capacity for the Accommodation, which is 4 persons. The Customer must report the personal data and number of persons using the Accommodation to the Provider in the Reservation or at check-in. The Customer must not hand the Accommodation over to a third party without the Provider’s consent.
6.6 The Provider must keep the Accommodation in such condition that the Customer can use it undisturbed for the agreed purpose throughout the Stay Period. In particular, the Provider must remove any reported defects without undue delay and maintain the Accommodation in proper technical and hygienic condition. If the Customer is unable to use the Accommodation properly for reasons not attributable to the Customer, the Customer may terminate the Contract without notice in writing or by email and claim a proportional refund of the Price.
6.7 During the Stay Period the Provider is not liable to the Customer for damage to items brought into or left in the Accommodation by the Customer.
7. Final provisions
7.1 These T&C form part of every contract concluded between the Provider and the Customer from 1 May 2026 onwards. A breach of these T&C has the same consequences as a breach of the Contract itself.
7.2 Information on personal-data processing and the privacy policy is contained in a separate document, published and freely accessible in the Online Store.
7.3 Out-of-court resolution of disputes arising from the Contract is handled by the Czech Trade Inspection Authority, registered at Gorazdova 1969/24, 120 00 Prague 2, Company ID: 00020869; more information at adr.coi.cz.
7.4 Out-of-court resolution of consumer disputes before the Czech Trade Inspection is initiated exclusively at the consumer Customer’s proposal, and only if the dispute could not demonstrably be resolved directly with the Provider. The proposal may be filed no later than 1 year from the day the Customer first asserted the right at issue with the Provider. Each Party bears its own costs of out-of-court dispute resolution. Limitation periods under the Civil Code do not run during out-of-court resolution. The Customer may also use the EU online dispute resolution platform at consumer-redress.ec.europa.eu.
7.5 Trade-licence supervision is carried out by the competent trade-licence office; supervision over personal-data protection is exercised by the Office for Personal Data Protection; and supervision over Consumer Protection Act No. 634/1992 Coll. is exercised by the Czech Trade Inspection.
7.6 Contracts concluded with Customers are stored by the Provider in electronic form. The Provider will provide the Customer with access to the Contract upon request. Contracts are not publicly accessible.
7.7 The Provider reserves the right to unilaterally amend or update these T&C at any time. Amendments take effect on the day they are published in the Online Store. Each individual Contract is governed by the T&C in force on the date the Contract is concluded.
True Brothers Production, s.r.o.